FAQ

  1. Can I Change My Billing or Shipping Information?

If you need to modify your billing or shipping details after placing an order, please contact our Customer Service at info@electrodyne.com as soon as possible during the order processing phase. If the package hasn’t been shipped yet, we can update the address. However, if the package is already in transit, address changes may not be possible.

  1. What Forms of Payment Are Accepted?

We accept payments via VISA and MASTERCARD and American Express.

  1. How Do I Confirm My Payment?

Upon successful payment, you’ll receive an email notification confirming your order. Additionally, you can log into your customer account on electrodyne.com to check your order status. If the payment has been received, the order status will be marked as “Processing.”

  1. Will I Receive an Invoice?

Yes, once your order is placed and payment is confirmed, we’ll send you an invoice via email.

  1. How Can I Determine Shipping Costs?

For detailed information on shipping costs, please refer to our Shipping Policy page.

  1. Can I Have My Purchase Sent to a Different Address for Gifting?

Absolutely, we can ship your order to an alternative address if it’s intended as a gift.

  1. How Can I Track My Shipment?

Once your order is shipped, you’ll receive a Shipping Confirmation email containing a tracking number within 24-48 hours. This number can be used to track your order’s progress.

  1. How Do I Know When My Order Is Shipped?

You’ll receive a confirmation email with a tracking number as soon as your order is shipped.

  1. Where Is My Confirmation Email?

If you haven’t received your confirmation email or have concerns about your order, kindly reach out to our support team at info@electrodyne.com. We aim to respond to most emails within 1 business day. Please allow 1 to 3 business days for tracking information to update in the carrier’s system if you’ve just received a shipping notification.

For further assistance, don’t hesitate to contact us. We’re here to help!

Please note that information provided here is subject to change. Refer to our website for the most up-to-date details.